Thwart Cyber Criminals and Scammers with Organizational Teamwork

Thwart Cyber Criminals and Scammers with Organizational Teamwork
Thwart Cyber Criminals and Scammers with Organizational Teamwork

Thwart Cyber Criminals and Scammers with Organizational Teamwork

It’s going to take an entire organization supporting each other, both employers and employees, to ride out these tumultuous and unparalleled times. 

The past weeks have shown many positive examples of organizations and individuals rising to the occasion to selflessly help others in need during this pandemic. We’ve also been witness to the worst in human nature – the rise of opportunistic scammers quickly taking advantage of the chaos and uncertainty to prey on normally diligent, scam-savvy individuals. These thieves and scammers steal from both businesses and individuals, jeopardizing the health and stability of an organization and its people. We’re all challenged and trying to make it through these difficult times. Unfortunately, we need to be more alert than ever in protecting our organizations and employees from those who will readily attack us when and where we are most vulnerable.

Recommendations for employers

Your employees are worried, scared, stressed and anxious. Provide them with resources and knowledge to help them keep your company information, as well as their own personal information, safe from criminals eager to take advantage of our new ‘normal’.

  1. If you require employees to complete online security classes, consider offering a refresher. Uprooted from their technology-secured work space in the office, they are in a completely different work environment (home).  They are faced with a potential multitude of distractions drawing them away from their normal diligence. Required refreshers in online security can help keep the new work-at-home model from becoming an achilles heel to your organization.
  2. Most organizations had very little time to prepare for fully remote work environments. Make sure your team has followed up to ensure home workstations, including personal laptops and networks, meet your security standards. Consider elements like: 
    1. Access to computers and personal devices should be password-protected with strong passwords.
    2. Access to your network should only be granted via your chosen VPN. 
    3. Provide employees with information for encrypting their routers. This is an informative FTC link, Securing Your Wireless Network.
    4. Antivirus software should be provided, installed and kept up-to-date.

    Securing home workspaces may seem daunting, but it’s a critical step to keep your organization safe and functioning. 

  3. Be on the lookout for examples of some of the most recent phishing scams and share them with your employees. Cyber criminals are constantly evolving their techniques and some are very convincing. They are out to take advantage of the upheaval and chaos of the COVID-19 pandemic. According to a study by Baracuda Networks, coronavirus-related attacks have spiked 667% since March 1st. 
  4. If you offer a financial wellness benefit with educational courses, review your offerings for courses related to fraud and share these resources with your employees. This simple action demonstrates that even during the most challenging of times, you’ve got their back and are looking out for their well-being.

Recommendations for employees

Remember, we’re all in this together. Help protect your employer from criminal acts that could further harm the stability of your company during these especially difficult economic times. You can do this by abiding by the security protocols in place regarding network databases, computers, electronic devices and paper files and documents.  

  1. Use caution (and common sense) when posting on social media. Inadvertent or intentional photos of your work-at-home environment could be used to the advantage of cyber criminals looking for passwords and information, both personal and confidential, visible on your screen or surrounding work space. 
  2. Password-protect your devices and lock them when leaving the room just as you would at the office. 
  3. Use care with paper documents, disposing of sensitive or confidential information according to the requirements of your organization. 
  4. Only use the VPN (virtual private network) and antivirus software directed by your company. If you run into any issues or have questions, reach out to your designated support team for assistance.
  5. Review these tips for working at home, provided by the FTC. 

From a personal perspective, protect yourselves and your loved ones, especially the elderly who oftentimes fall victim. They may not be as familiar with various methods of common email fraud. Show them how to verify who the sender is, ensuring it is coming from an email address they know. Let them know to be very wary of attachments or links and how to hover and confirm the destination of the link before clicking on it. Tell them it’s okay to contact the sender to confirm the attachment or link was intentional if they’re unsure. Sometimes these best practices come second-nature to those intimately familiar with technology, and we forget that not all of us have that luxury. 

Pay attention and be on the lookout for criminals poised and ready to make off with your personal information, especially right now when many Americans are expecting their economic-impact payment (the official name for the IRS-issued ‘stimulus’ checks). These scams can be executed via many means, including mail, email, phone, text, fake websites and fraudulent products. They are ever-evolving so take the time to stay current with some of the most recent scams

Humanity creates within us a desire to rise up and help out during adversity. Sometimes our greatest impacts can be made through simple acts, using our knowledge and information to help others.

Stay safe. Stay healthy.

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Kristen Stringer

Vice President of Banking & Credit Services

Kristen Stringer came to FinFit in 2010 and has been instrumental in the development of the proprietary FinFit systems and processes. Kristen served as FinFit’s Director of Operations for 7 years before being promoted to Vice President of Banking and Credit Services. She is responsible for managing strategic partners including the Celtic Bank and Ares credit relationships, in addition to establishing new relationships in the sponsor bank market. Kristen also oversees the underwriting and credit areas and is involved with development of underwriting models and new credit products, expansion of credit offerings, auditing and compliance, and the overall performance of credit products.

Kristen holds a bachelor’s degree in business with a concentration in finance, and is currently pursuing her MBA at Old Dominion University. She began her career at HSBC Bank in the customer service and collections departments and later was responsible for process improvement and project management. She was selected to lead numerous special projects including a foreclosure avoidance project that liquidated over $2 million dollars in less than three months. In her spare time, Kristen enjoys photography and is an avid sports fan.

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David Kilby

President/CEO

David Kilby has been President/CEO of FinFit since its founding in 2008. He has grown the company from a single idea into the nation’s largest, most comprehensive Financial Wellness Benefit platform. Chosen as one of the top 100 companies to work for three years in a row (2014-16), FinFit pursues a mission of changing employees lives one employee at a time. Prior to FinFit, David led a multi-million-dollar financial institution holding company, where he was inspired to find a way to help employees get more financially fit. At KPMG Peat Marwick, Norfolk, Virginia, he worked with a variety of public and private organizations in a variety of industries including automotive, chemical manufacturing, consumer finance, managed health care, retail, real estate and wholesale organizations.

David received his CPA designation in the Commonwealth of Virginia in 1991 and graduated from Old Dominion University. Today he serves as the President of the Ability Center of Virginia, a charity devoted to helping children and adults with disabilities serve productive lives. He is also an active member with the Young Presidents Organization, an active Board Member of Old Dominion University Business School, a member of the American Institute of Certified Public Accountants and Virginia Society of Certified Public Accountants.

Jennifer Creech

Senior Vice President of Strategic Partnerships

Jennifer Creech brings more than 20 years of sales and marketing experience to FinFit. Jennifer is accountable for the overall sales initiatives, client acquisition and strategic relationships. She is also responsible for client retention strategies and the development and management of sales agents.

Jennifer previously served as VP/Director of Marketing at Bank of Hampton Roads/Hampton Roads Bankshares, Inc. As an officer of the bank, she was responsible for the development and implementation of the bank’s sales and marketing programs and was a member of the Retail Leadership Committee to expand the retail banking division.

Jennifer is currently the President of It’s A Surprise and offers support to various community charities.

Kristen Gaskins

Director of Client Engagement and Awareness

Kristen Gaskins brings more than 20 years of sales and marketing experience to her role as Director of Client Engagement and Awareness. She leads a dynamic team of onboarding specialists whose focus is ensuring employers understand the benefits of FinFit and are ready to roll it out to their employees. She works closely with the FinFit marketing department to craft and measure the omnichannel onboarding experience, working to retain and engage existing partners, clients and employees.

She’s a Virginia Beach native who enjoys travel and cooking, just not at the same time.

Cliff Kiel

Senior Vice President, Sales

Cliff Kiel brings almost thirty years of industry experience to the sales team. He joined the company in 2017 to oversee new revenue channels for the business. Cliff is based in Atlanta, Georgia, overseeing sales and business-to-business prospect marketing. Cliff leads the broker and employer growth strategies for the company.

Prior to his tenure with FinFit, Cliff served four years with Purchasing Power as Vice President, and General Sales Manager. He was instrumental in onboarding many Fortune 100 clients. Under his tenure leading the sales team, the company's revenue doubled and he recorded record sales years for the organization. Prior to Purchasing Power, Cliff worked for leading health and welfare companies such as MetLife, United HealthCare, CVS Caremark, Cigna, Value Options, and Alere.

He earned his BA degree from the State University of New York at Oneonta, and his Certificate in Healthcare Management from the State University California, Irvine.

Cliff has been a featured speaker at the annual Voluntary Benefits Conference and many other leading conferences.

Paul Grosch

Chief Technology Officer

Paul Grosch is a seasoned technology executive with over 20 years of experience growing business through software development, infrastructure management, data analytics and customer support. He brings a wealth of experience with strengths in areas such as technology process standardization, measurement and disciplined innovation. Paul has worked across a broad spectrum of industries including construction, retail, hospitality, financial services and Department of Defense.

Paul joined the FinFit team in Q3 2018. Prior to joining FinFit, Paul served as the Vice President of Information Technology for Gold Key Hotels and Resorts, the largest and most demanding hospitality developer, owner and operator in the Mid-Atlantic. Paul led the technology team through a series of rapid growth, innovation and exit cycles. This included the $168MM sale of Gold Key Resorts in and recent sale of oceanfront Hilton properties valued over $87MM. Paul has also led state of the art development projects within Lockheed Martin and the Department of Defense.

Paul Grosch obtained his Bachelor and Master of Science in Computer Science from Old Dominion University. He holds an MBA from University of Virginia Darden School of Business. He is a Certified Project Management Professional (PMP) and Certified IT Service Management Expert (ITIL).

Pete Ostberg

Chief Operating Officer

Pete Ostberg joined FinFit in 2017 after spending 20 years in the payroll industry. Pete is responsible for overseeing all business operations, ensuring FinFit has effective operational procedures in place. He also conducts market research and analyses to strengthen FinFit’s product portfolio by adding new and exciting offerings to help employees become more financially stable. Pete is focused on growing the number of valued partners and ensuring the successful implementation of FinFit with each one.

Prior to FinFit, Pete worked at Paychex in a variety of roles. He has in-depth knowledge of tax payments, payroll, insurance, operations, business analysis, and product management. During his tenure there, he helped to strategically position new products as they were brought to the market. Pete has a degree in Political Science from SUNY Geneseo and in his spare time, he enjoys spending time with family and traveling.

David Hockstad

Senior Data & Financial Analyst

David Hockstad came to FinFit in 2015 and has led the development of FinFit’s custom underwriting algorithms and employee assessment questionnaire. As Senior Data and Financial Analyst, David is responsible for identifying portfolio trends and KPIs, implementing business intelligence tools, creating visual ad hoc reports, and enhancing predictive modeling capabilities. David also assists various departments in finding actionable insights in their data, be it understanding successful company demographics, employee contact methods, or customer propensity to borrow.

David obtained his Bachelor’s from Lee University. After graduating in 2012, he began his career at PNC Bank as a commercial underwriter where he was responsible for optimizing business cashflow and underwriting loans.

Kim Miller

Director of Marketing

Kim Miller joined FinFit in early 2018 to build their marketing department, re-energize the brand and establish FinFit as the industry expert. She is an experienced marketing director with a demonstrated history of developing brand identities, increasing brand awareness and creating optimal customer experiences. Skilled in strategic product development, content creation, user experience, cross-channel marketing and customer engagement, she is passionate about moving the business forward and establishing FinFit as the industry leader.

She started her career at Brunner, a national advertising agency, helping to create a digital footprint in the emerging space. She supported a variety of brands including Consol Energy, Cub Cadet, Longhorn, Aquafresh, WesBanco and Huffy, and worked in every discipline from project and account management to copywriting to site architecture.

She moved to Virginia in 2010 and joined Dominion Enterprises, working in the marine, automotive and powersports divisions during her tenure. She helped build and grow their marketing departments, create brand identities, develop sales processes and tracking capabilities, and drive the product development for both B2B and B2C audiences.

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Chief Compliance Officer

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Bill brings extensive legal and regulatory compliance experience to FinFit, primarily in the financial services industry. After beginning his legal career as an Associate Attorney with Womble, Carlyle, Sandridge and Rice in Winston-Salem, NC, Bill had a 19-year career in the Law Department at United Guaranty Corporation in Greensboro, NC. At United Guaranty, Bill served as Vice President and Associate General Counsel, as well as International Group General Counsel.

Bill earned a B.A. degree, cum laude, from Davidson College and a J.D. degree, with honors, from the University of North Carolina School of Law. Bill is licensed as an attorney in the state of North Carolina.

Brooke Saunders

Director of Human Resources

Brooke joined FinFit in early 2013 and focuses on key areas such as Talent Management, Employee Development and Training, Benefits, Payroll and Compensation, Business Strategy, Employee Relations and developing programs to increase employee engagement.

Brooke is a graduate of Old Dominion University and started her Human Resources Career at Robert Half International as a Staffing Manager in 2002. She worked there for 3 years and recruited, hired, interviewed, and placed administrative workers into office positions for her clients.

Brooke has years of experience in the hospitality field, where she served as both Human Resources Director and Resort Marketing Recruiter for large organizations such as Gold Key Resorts and LTD Limited. Her skills included the development of effective recruiting programs, handling all associate relations and counseling, tracking all worker’s compensation claims and other various HR functions to support the HR Manager.

Matt Fahy

Chief Financial Officer

Matthew Fahy serves as Chief Financial Officer for FinFit, with responsibility for the overall financial management of the company, including accounting, financial planning and analysis, credit and treasury functions and tax.

Matt brings extensive financial and operations management experience to FinFit, primarily in the technology industry. Before joining FinFit, Matt served as CFO and Executive Vice President of Global Services for AgilQuest Corporation, a Workplace Management Enterprise SaaS company. Prior to that, he served as CFO for Public Access Technologies, Inc. and QualityClick.com Inc. and oversaw the rapid growth of these Internet companies. Matt was also a Senior Manager for KPMG in the Information, Communications and Entertainment practice serving public and private media, entertainment and technology clients. Matt began his accounting career with Paul Scherer & Company, a boutique CPA firm in New York City serving Advanced Publications and Newhouse Broadcasting Corp., the largest privately held media company in the world.

Matt is a graduate of The Ohio State University with a Bachelor of Science in Business Administration, specializing in Accounting & MIS. Matt received his CPA designation from the state of Ohio in 1993.

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